Arrival

What time is check-in available?

Official check-in starts at 3:00 pm.

2:00 pm – 3:00 pm: If your room is ready earlier, you may collect your key from the key box by prior arrangement.

3:00 pm – 8:00 pm: Our reception is open and you can check in personally.

After 8:00 pm: Late check-in is also possible. Your room key will be placed in our key box. You will receive your personal access code before your arrival.

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Can I check in before 2:00 pm?

No. Unfortunately, check-in before 2:00 pm is generally not possible.

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Can I arrive on Sundays?

As a rule, arrivals on Sundays are not possible. In exceptional cases, approval may be granted by the hotel management.

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I will arrive after 8:00 pm. Is that possible?

Yes. After 8:00 pm, check-in takes place via our key box. We will send you the key box number and your personal access code before your arrival.

Rooms

What room categories do you offer?

We offer comfortable single rooms, double rooms and twin rooms with separate beds.

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Do you have single rooms?

Yes. City Hotel Friesoythe has 8 single rooms.

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Do you have double rooms?

Yes. We have 11 double rooms, including 8 double rooms with a double bed and 3 twin rooms with separate beds.

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Do you have twin rooms with separate beds?

Yes. Our twin rooms feature two separate beds and are ideal for colleagues, friends or guests who prefer to sleep separately.

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How large are the beds?

All beds at City Hotel Friesoythe have an extra length of 210 cm, providing additional sleeping comfort.

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Is free Wi-Fi available?

Yes. Free Wi-Fi is available in all rooms.

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Is there a TV in the room?

Yes. All rooms are equipped with a flat-screen TV.

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Is a hair dryer provided?

Yes. All rooms are equipped with a hair dryer.

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Is there a kettle in the room?

In the main building, all rooms are equipped with a kettle as well as complimentary coffee and tea-making facilities.

Please note that guesthouse rooms are not equipped with a kettle.

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Are dogs allowed?

Yes. Dogs are very welcome.

As not all rooms are suitable for pets, please let us know when making your reservation if you will be travelling with a dog.

Breakfast

When is breakfast served?

Monday to Friday:
6:30 am – 9:30 am

Saturday, Sunday and public holidays:
8:00 am – 10:30 am

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Can I add breakfast to my booking?

Yes. Breakfast can be added to your booking, subject to availability.

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Can I have breakfast without staying at the hotel?

Yes. External guests are also welcome.

As seating is limited, we kindly ask you to reserve in advance. The current breakfast price applies to external guests.

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Do you always offer a breakfast buffet?

In most cases, breakfast is served as a buffet.

During periods of very low occupancy, breakfast is served directly at your table instead. This allows us to offer you a relaxed and enjoyable start to the day.

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Do guests staying in the guesthouse have breakfast in the main building?

Yes. Breakfast is always served in the main building. The guesthouse is approximately 500 metres away.

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I have allergies or special dietary requirements. What should I do?

Please inform us before your arrival about any allergies or special dietary requirements.

Special requests can only be accommodated by prior arrangement.

Parking & Bicycles

Is free parking available?

Yes. Free parking is available directly at the hotel. No reservation is required.

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Is there a bicycle garage?

Yes. A lockable bicycle garage is available for your bicycles.

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Can I charge my e-bike?

Yes. Power outlets are available in the bicycle garage for charging your e-bike.

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Are there charging stations for electric cars?

No. At present, there are no charging stations for electric vehicles at the hotel.

Pets

Are dogs allowed at City Hotel Friesoythe?

Yes. Dogs are very welcome.

As not all rooms are suitable for pets, we offer selected pet-friendly rooms. Please let us know when making your reservation if you will be travelling with a dog.

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How much does it cost to bring a dog?

The charge is €10.00 per dog, per night.

Payment

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When do I pay for my stay?

Private guests usually pay for their stay upon arrival.

Alternatively, depending on the booking method, you may pay during the online booking process or provide your credit card as a booking guarantee.

Companies without a written and accepted payment guarantee must also pay upon arrival.

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Which payment methods do you accept?

Depending on your booking, you can pay using the following methods:

• Cash
• Debit card (EC/Maestro)
• Visa
• MasterCard
• American Express
• PayPal
• Bank transfer

For some bookings, a credit card may alternatively be provided as a booking guarantee.

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Can companies receive an invoice?

Yes.

A written payment guarantee accepted by the hotel is required.

Any services not covered by the payment guarantee must be paid by the guest upon arrival.

Invoices are sent by email.

Guesthouse

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Where is the guesthouse located?

Our guesthouse is located approximately 500 metres from the main building.

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Where is breakfast served?

Breakfast is served exclusively in the main building.

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Is the guesthouse equipped differently from the main building?

The guesthouse offers comfortable rooms for a pleasant stay.

Please note that guesthouse rooms are not equipped with a kettle.

Kettles as well as complimentary coffee and tea-making facilities are available only in the rooms of the main building.

Booking & Cancellation

How can I book a room?

You can book your room in several ways:

• via our website
• by phone
• by email
• via WhatsApp

After your booking has been completed successfully, you will receive your booking confirmation via our easybooking reservation system.

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Can I cancel my booking free of charge?

Yes. The free cancellation period depends on the number of rooms booked and the date of cancellation.

The current cancellation policy of City Hotel Friesoythe applies.

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Until when can I cancel free of charge?

• 1–2 rooms: up to 2 days before arrival
• 3 or more rooms: up to 14 days before arrival

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What happens if I cancel late or do not arrive?

After the free cancellation period has expired, cancellation fees will be charged in accordance with the applicable cancellation policy.

This also applies in the event of a no-show or early departure.

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Is my booking guaranteed?

Guaranteed reservations are held for the entire night.

Reservations without a booking guarantee are held until 6:00 pm.

Children

Can children stay free of charge?

Yes. Children up to and including 5 years of age stay free of charge when sleeping in their parents' bed.

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Is breakfast free for children?

Breakfast is free for children up to and including 5 years of age.

Children aged 6 to 14 years receive a 25% discount on the breakfast price.

From the age of 15, the regular breakfast price applies.

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Can I book a baby cot?

Yes. We are happy to provide a baby cot upon request.

Please let us know your requirements when making your reservation.

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Can I book an extra bed?

Yes. Depending on the room category, we are happy to provide an extra bed upon request.

Please let us know when making your reservation.

General Questions

Do you offer corporate rates?

No. City Hotel Friesoythe does not offer corporate rates.

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What is the minimum stay?

The minimum stay is one night.

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Do you have special opening hours on public holidays?

No. Public holidays are treated like regular weekdays.

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Is the hotel open during Christmas?

No. During our annual company holiday, arrivals and overnight stays are not possible.

We look forward to welcoming you outside this period.

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Is the hotel a non-smoking hotel?

Yes. All rooms are non-smoking.

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Is there a lift?

No. Please note that all rooms are accessible by stairs only.